Satisfying our customers is a business philosophy that we respect, practice, and emphasize in our business.

To return a product at Creative Web Solutions, you'll need to request a Return Merchandise Authorization (RMA) number. This can be done by contacting our service department at info@creativewebsolutions.net, or by telephone. NO returns of any type will be accepted without an RMA.

To request an RMA:
By phone: 1-866-441-9474
Monday - Friday: 8 a.m. - 96 p.m. EST
Saturday: 9 a.m. - 5 p.m. CT
By e-mail: info@creativewebsolutions.net

We'll need the following information to authorize your return:
- Customer name
- Invoice number
- Item serial number(s)
- Nature of the problem

In general, Creative Web Solutions accepts returns on merchandise from select manufacturers within 15 days. However, Creative Web Solutions reserves the right to authorize product returns beyond 15 days from the invoice date. IF the product is accepted after 15 days, credit will be issued toward one of the following:

• FUTURE PRODUCT PURCHASES or ,

• A FULL CASH REFUND
• ORIGINAL SHIPPING CHARGES ARE NOT REFUNDED ON RETURNED ITEMS. Customers are responsible for all shipping charges back to Creative Web Solutions on returned items, and Creative Web Solutions will pay the shipping charges on the replacement or exchange item(s) going back.
• SEND YOUR RETURN VIA COURIER TO THE ADDRESS BELOW:
  • Creative Web Solutions
    2607 Leawood Rd
    Harrisonville, MO. 64701
    1-866-441-9474 

Returns within 15 days from invoice date can be for exchange, replacement, refund, or credit at Creative Web Solutions' discretion. Please be aware that specific manufacturers have more restrictive return policies.